Top excuses car hire customers give for damages

A new research project conducted by iCarhireinsurance.com has revealed the most common excuses car hire customers use to try and get out of damage charges; some of which are pretty humorous!

With rental damage costings being a subject of huge controversy of late, this research tells a different side of the story, providing a picture of the challenges car rental companies are facing on a daily basis.

Excuses, excuses, excuses

According to the research, over 42% of drivers hit with damage charges claimed they were unaware there had been an issue until they returned to their parked car. Whilst still being responsible for the damage, this excuse is being used time and time again by customers across the country.

Other excuses were far less believable. From claims that an animal had attacked the car to thefts and vandalism, it seems car rental companies are struggling when trying to decipher the truth from the fiction.

Other common excuses included:

  • Damage caused by debris
  • Damage caused by a shopping trolley
  • Damage caused by another driver
  • The damage was already there
  • Theft
  • Mechanical issues

Though a sore subject for many businesses in the car rental space, Ernesto Suarez, CEO and founder of iCarhireinsurance.com, was eager to share his option on the matter.

“If you damage a hire car, the rental company has no interest in whether it was your fault or not, you’ll still be liable for the cost to make-good the damage.

“Hire car companies decide themselves how much to charge for damage, so even minor damage can often end up costing hundreds.

“It pays to protect yourself against hire excess figures with a specialist car hire excess insurance policy, like iCarhireinsurance’s, whilst also saving money at the rental desk.”

Let us know what you think, is it time for car hire customers to start taking responsibility for damages or is the customer always right? Share your thoughts with us.