With the vehicle leasing industry being a rather competitive space, gaining recognition can be difficult. However, for leasing business, Fleet Alliance, it has been a true breeze. This month, the company has been the recipient of the CSI honour; an accolade that Fleet Alliance has received three times in the last four years. This award is given to the best business that operates and manages over 250 vehicles; surveyed independently by Experteye. But, what are they judged on?
Throughout 2017, the judges reviewed customer satisfaction surveys from a variety of companies, gauging how lease and fleet management businesses were treating their customers. Based on the level of customer care the brands provided, it seems Fleet Alliance came up trumps. Having also been named as one of the best places to work in the UK for the fifth year running, Fleet Alliance’ awards collection is growing by the day! This is in addition to bringing home the gold at the Leasing Broker Federation Awards, receiving the Leasing Broker of the Year award for 2017.
Experteye’s chairman and founder Rick Yarrow said:
“Rather than being awarded by a judging panel, this accolade is based on independent feedback we receive from customers and there is no better judge than the fleet operators themselves who use the services of contract hire and fleet management providers.
“Having topped this category three times in the last four years proves what incredibly high standards Fleet Alliance is setting and why we are so pleased to recognise their team yet again in the category up to 250 vehicles.”
Proud to be placed as the top leasing company in the UK, Fleet Alliance’ Managing Director, Martin Brown, said:
“Customer service is at the heart of everything we do and to receive this award again is further testimony to the hard work, efforts and endeavours of our customer-facing staff who are committed to ensuring we deliver outstanding service to customers.”
So, what has changed in the business to encourage such a year of success? Relishing in their triumphs in regards to fleet investment, revenue and profitability, the business has come on leads and bounds since their recent acquisition. Taking over Neva Consultants in January 2017, the business now manages a fleet of 250,000, putting them 12th on the FN50 league table of hire and leasing businesses.
Placing great customer service as the key to their growth, how important do you think high-level customer care is when it comes to vehicle hire? Share your thoughts below.